Home : Customer Support

Customer Support

Q1: Where are you located? What are your hours of operation?
A: Please see our Contact Information Page.

Q2: Do you charge sales tax?
A: Only orders shipped to California are charged 8.25% CA sales tax. All other orders are tax free.

Q3: Do you ship internationally?
A: Yes, we ship internationally. For shipping rate and available countries, please see our International Shipping Section.

Q4: Which shipping company do you use and what methods do you offer?
A: We ship via UPS, DHL and USPS. If you prefer certain carrier, please specify in the comments during checkout. For detail rates, delivery time and restrictions please see our US Shipping Section.

Q5: I placed an order, but I didnít receive any confirmation. Did you receive my order?
A: Our shopping requires double confirmation before submitting your order. After entering your information, you will come to a review page. You then submit this page and you should receive an order number on the screen. If you didnít receive an order number, your order was NOT submitting correctly.

Q6: How soon should I expect my order?
A: Orders are processed and shipped out Monday through Friday. Orders that are received before 1PM PST are shipped out the same day. Delivery time is based on the method that you select and can range from 1 business day to 5 business days. If we are unable to ship your order for any reason, you will receive an email notification.

Q6: How can I track my order?
A: Once your order is shipped, you will receive an email with the carrier and tracking number. You can track it your package via:

  • www.usps.com
  • www.ups.com
  • www.dhl-usa.com

    Q8: I need to cancel my order. What do I do?
    A: Orders are processed everyday. Therefore, please contact us by email or by phone before 1PM PST of the following business day to cancel your order.

    Q9: I have two charges on my statement. Why am I being double charged?
    A: When you place an order, your credit card (or Paypal) will be AUTHORIZED for the amount of your purchase. Our staff will then process your payment when we are ready to ship your order. This may appear to look like you were being charged twice. However, once the payment is processed, the AUTHORIZATION will be removed in 2-3 days.

    Q10: Why is my order "on hold" or "pending review"?
    A: Your order will be either placed on hold or pending review if we can not successfully process your order. It could be that an item is backordered or if you billing address does not verify or that your credit card is declined etc.. We will send you additional email notification to try to correct the problem.

    Q11: What is your return policy? What is the warranty on your products? Is there restocking fee for returning items?
    A: Please see our Return Policy Section for details.

    Q12: Do you offer volume discounts for resellers?
    A: Yes, we do offer volume discounts to resellers, government agencies, education institutions. Please email the item and quantity you are interested to sales@semsons.biz for a quotation.

  • Customer Support